Shipping & Return Policies

 

Handscart.com is proud to offer free shipping with every product purchase on our website. We feel this makes shopping easy and stress-free! We will never tack on any additional charges or handling fees – the total price you see on the product page is the price you pay.

 

Once an order is placed, you can expect to receive your item within the shipping time frame listed for that item. You will first receive an email order confirmation and then, once your order ships, an email that includes tracking information. We encourage you to track your order on-line through the shipping carrier or through our convenient Order Tracker.

 

Most items ship via our logistic partner .Some items that are considered “oversized” will ship by common carrier, and therefore can require a longer lead time for delivery.

 

Items included in the free shipping program will be marked as such on the product page. Free shipping is available only within the Indian States with some conditions. We also offer free shipping to out of India but order above 200 USD.

 

 

Shipping Policy:

  • All items are carefully packaged in the packaging material provided by Handscart to the sellers as to avoid any form of damage. Our packaging is waterproof.

  • There are no additional shipping charges to India location and free shipping to outside India with certain conditions.

  • Expected time of delivery for products/craft which are readily available is within 10 days (India) and Within 25 days (Outside India) However, some products need not be available and would require crafting and customization In such case shipping may go upto 15 days(India) and over one month for outside India.

  • Delivery will be done through reputed courier services like DTDC, Delhivery, India Post,FedEx,DHL  etc. However, if at some locations/PIN code, our logistics partner are not serviceable we will contact the buyer to arrange delivery for some other location or to cancel the order as decided by the buyer.

  • All Handscart products are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our logistics partners. We email you the tracking number once we dispatch your ordered product.

  • For orders of and above 200 US Dollar would be borne by Handscart.  However, for orders below 200 US Dollar and in few location some extra charges would be borne by buyer. Buyer should pay octroi to the logistics service provider. Octroi is applicable at Nagpur, Sangli, Dombivili, Nasik, Mumbai, Pimpri & Chinchwardi, Kothrud (Pune), Ahmednagar, Pune and Akola in India.


 

 

Shipping & Return Policies

Described below are the site wide policies of Handscart which apply to all sales and purchases made on the website. These policies are applicable in addition to the shop level policies available on the product description page; however in the unexpected case of contradiction these policies will over rule the shop level policies.

Exchange Policy:

Exchange of products will be allowed in the following situations:

  • Product was damaged or defective

  • Wrong Product was shipped

  • Product varied materially from description on website

  • Or as allowed by the seller


 

Conditions for exchange:

All exchange requests to be intimated to Handscart.com via mail within 2 days of delivery of product.

  • Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.

  • Cost of return will be borne by the seller in case damaged or wrong product was shipped.

  • Seller will be allowed 3 days after receiving product to be exchanged to re-dispatch the correct product.

  • If buyer want to exchange/Replace product without any reason of damage or other condition then shipping charge borne by buyer,Handscart deduct shipping charge from total value credited in company account.


 

Refund Policy:

Refund of payment is applicable only in the following situations –

In case fresh stock is not available with seller for exchange as per above guidelines, customer will get a refund of the amount in their bank account/credit card within 14 days after returning the goods safely and in original condition to the seller.

  • In case the goods are not shipped by the seller within 3 days of maximum shipping time indicated on website by the seller, the buyer will be eligible to demand a refund.

  • All refund will be transferred in customer’s bank account. Any additional bank charges should be borne by customer.


 

 

Privacy Policy

Your privacy is our priority. We will only collect your information in accordance to our dealings with you (including name, address, telephone number, email address, transaction information, credit card information and date of birth). We assure to keep your data protected and secured.

 

Handscart do not engage us in selling any information to the third party.
Use of information

The information provided to you will be used only in the following case:

 

  • Process and track your order

  • Contact you about the status of an order

  • Send you catalogs or promotional offers we believe will be of interest to you

  • Send you email updates

  • Identify your product and service preferences

  • Improve our customer service


Security Policy

The company completely abides to strict industry standards for payment processing, including:

 

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.


Placing an Order

We offer 2 convenient ways to order from Handscart.com

 

Order Online – We offers a safe, easy, and fast way to make your purchases. Through our secure checkout and comprehensive email confirmations, ordering online at Handscart.com is hassle and worry-free.

 

Call Us – Our customer service team will be happy to take your order by phone. Feel free to call us at 0141 – 2342019, +919024386464 but for payment you have to use our payment gateway.

Monday – Friday 08 am-08 pm IST

 

Payment Options

Credit Cards – Visa, MasterCard

Debit Card – Visa, Mastercard

Net Banking

 

Order Confirmation

Once your order is placed online, you will receive an order confirmation with a printer-friendly receipt of purchase. You order confirmation includes an order number, item description, shipping and payment details. It is important that you review this order confirmation and advise us of any changes that need to be made, as soon as possible.

 

If for some reason you do not receive an order confirmation within 24 hours, please write back to us on support@handscart.com

 

Please allow a period equivalent to the time frame quoted (i.e. 4-6 weeks for many handmade items) for tracking information to be emailed. If for any reason a delay in your order arises, you will be contacted by email as soon as possible.

 

Tracking an Order

 

You will be emailed a tracking number when your item ships within a period equivalent to the time frame quoted for delivery from purchase. Follow the link to track your order. If for some reason there is a delay in your order, you will be notified immediately by email.

Policy Changes

We will keep you informed in case of any changes in the existing policies but you have to regularly visit company page to know about policy. Please note that once you leave our Website through any external links, you will be subjected to the Privacy Policy of the other website and this Privacy Policy will no longer apply.

We reserve the right to alter these policies at any time; any material changes arising out of alteration will be notified to you.

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